Privacy Policy

Last updated: 17th August 2026

Autochair Limited T/A Mobility in Motion (“Mobility in Motion”, “we”, “our” or “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, who we share it with, how long we keep it, how we protect it and the rights you have under UK data protection law.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

Who we are

Autochair Limited T/A Mobility in Motion is the data controller responsible for the personal information collected through this website and our products and services.

Registered Office:
Mobility in Motion HQ, Unit 13, Salcombe Road, Alfreton, DE55 7RG

Company Number:
2533881

Email:
privacy@mobilityinmotion.com

Telephone:
0800 2884422

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

What information we collect

Depending on how you interact with us, we may collect the following information.

Information you provide

This may include:

Name
Postal address
Email address
Telephone number
Vehicle details
Information about the adaptations you require
Assessment information
Medical information
Delivery and installation addresses
Payment information
Finance-related information (where applicable)
Communications you send us
Photographs or videos of your vehicle where required to assess compatibility
Survey responses
Marketing preferences

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral website
Cookie information

Please see our Cookie Policy by clicking on the icon bottom left of the screen for further information.

Special category information

In some circumstances you may choose to provide information relating to your health, disability or mobility requirements so that we can recommend suitable vehicle adaptations or services.

We only process this information where it is necessary to provide our services and where we have an appropriate lawful basis under UK data protection legislation.

How we collect your information

We collect personal information in several different ways depending on how you interact with us.

This may include information you provide when you:

Contact us by telephone, email, live chat or through our website.
Complete an enquiry or contact form.
Book or take part in an online assessment or virtual product demonstration.
Request a quotation or purchase a product or service.
Attend an assessment or installation appointment.
Subscribe to our marketing communications.
Complete customer surveys or provide feedback.
Enter a competition or promotion.
Contact us through our social media channels.

We may also receive information from trusted third parties where you have requested or agreed for your information to be shared with us. These may include:

Mobility shops.
Authorised installation partners.
Vehicle dealerships, including those participating in our Adapt & Drive scheme.
Charities or support organisations where you have requested a referral.
Existing customers who have referred you to us, where appropriate.
Events and exhibitions where you have chosen to provide your information.
Motability Operations or Motability Foundation.

Where we receive information from third parties, we will only use it for the purposes for which it was shared and in accordance with applicable data protection legislation.

How we use your information

We use your personal information to:

Respond to enquiries
Arrange assessments
Recommend suitable vehicle adaptations
Process quotations and orders
Deliver products and services
Arrange installations
Manage warranties and aftercare
Process payments
Administer finance applications where applicable
Improve our products and services
Carry out customer research and surveys
Send service updates
Send marketing communications where you have agreed to receive them or where permitted by law
Prevent fraud
Comply with legal obligations

Our lawful basis for processing

We only process personal information where UK data protection law allows us to do so.

Purpose	Lawful basis
Responding to enquiries	Legitimate interests and steps before entering into a contract
Providing quotations	Steps before entering into a contract
Processing orders	Performance of a contract
Delivering products and services	Performance of a contract
Warranty support	Performance of a contract and legitimate interests
Customer service	Legitimate interests
Marketing	Consent and/or legitimate interests where permitted
Website analytics	Consent where required
Legal compliance	Legal obligation
Fraud prevention	Legitimate interests

Who we share your information with

We only share your information where necessary.

This may include:

Our installation partners
Vehicle manufacturers
Vehicle dealerships
Finance providers
Payment providers
Delivery companies
Warranty providers
Professional advisers
IT service providers
Cloud hosting providers
Marketing platform providers
Website and analytics providers
Regulatory authorities where required by law

We require all organisations processing personal information on our behalf to keep it secure and use it only for the agreed purpose.

International transfers

Some of the organisations we use to provide our services may process personal information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries recognised by the UK Government as providing an adequate level of protection.

Marketing communications

If you have asked to receive marketing communications, we may contact you by:

Email
Telephone
SMS
Post

You can withdraw your consent or update your marketing preferences at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly
Updating your preferences where available

Telephone calls

To help us maintain high standards of customer service and for training, quality assurance, compliance and security purposes, telephone calls to and from Mobility in Motion may be recorded.

Call recordings are only accessed by authorised members of staff where necessary and are retained for 12 months, unless they are required for a longer period to investigate a complaint, resolve a dispute or comply with a legal obligation.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used and support our marketing activities.

For full details, please see our Cookie Policy by clicking on the icon bottom left of the screen.

How long we keep your information

We only keep personal information for as long as necessary.

Typical retention periods include:

Information	Retention period
Customer enquiries	2 years
Quotations	7 years
Customer orders	7 years
Warranty information	7 years
Marketing contacts	Until consent is withdrawn or information becomes inactive
Website analytics	User-level and event-level analytics data is retained for up to 14 months. Aggregated reporting data may be retained for longer.
Recruitment applications	3 months

Information may be retained for longer where required by law or to resolve disputes.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures include:

Secure systems
Access controls
Staff training
Encryption where appropriate
Secure backup procedures
Regular security reviews

CCTV

CCTV operates at our premises for the purposes of:

Protecting the safety and security of our employees, customers and visitors.
Preventing and detecting crime.
Protecting company property and assets.
Assisting with the investigation of incidents where necessary.

CCTV footage is only accessed by authorised personnel where there is a legitimate business need.

Footage is normally retained for 50 days, unless it is required for an ongoing investigation, insurance claim or legal proceedings.

Your rights

You have a number of rights under UK data protection law.

These include the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict how your information is processed
Object to certain types of processing
Request a copy of your information in a portable format where applicable
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details at the beginning of this Privacy Policy.

Your choices

You are in control of the personal information you share with us. While some information is needed for us to provide quotations, products or services, you can choose whether to:

Receive marketing communications.
Participate in surveys or competitions.
Accept non-essential cookies through our Cookie Policy.
Provide optional information that helps us tailor our recommendations.

If you choose not to provide certain information, we may be unable to offer some products or services or provide the most appropriate advice for your circumstances.

Automated decision-making

We do not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

Children’s privacy

Some of our products and services are used by children and young people. Where this is the case, personal information will normally be provided by a parent, guardian or other person with legal responsibility for the child, or by an organisation acting on their behalf.

Where we collect or process a child’s personal information, we do so only where it is necessary to provide our products or services, meet our legal obligations or where we have another lawful basis under UK data protection law.

If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take appropriate steps to delete or correct that information.

We are committed to protecting children’s privacy and take appropriate steps to ensure their personal information is handled securely and responsibly.

Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

Complaints

If you have concerns about how we use your personal information, we will welcome the opportunity to resolve them.

Please contact us using the details above in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or how we process personal information.

The latest version will always be published on this page.